01

Customer Service

We offer you a contact centre for all your needs. Our contact centre has the specialisation and skill needed with insurance claim management for vehicle glass and body damage.

  • We provide a professional customer centre with expertise in insurance settlement, vehicle damage, great customer service, workshop guidance, and more.
  • We specialize in delivering call centre services as an outsourced service to our customers.
  • We can provide equally prioritized focus on sales and customer service. And provide customer experience surveys with each claim managed.

01

Customer Service

We offer you a contact centre for all your needs. Our contact centre has the specialisation and skill needed with insurance claim management for vehicle glass and body damage.

  • We provide a professional customer centre with expertise in insurance settlement, vehicle damage, great customer service, workshop guidance, and more.
  • We specialize in delivering call centre services as an outsourced service to our customers.
  • We can provide equally prioritized focus on sales and customer service. And provide customer experience surveys with each claim managed.

02

Claim Management

Our claim solution IRIS maintains safe and secure claim management of vehicle damage.

  • Our skills and experience are specialized towards glass claim management. We provide an end-to-end, full TPA service for these claims.
  • Our claim solution IRIS is publicly available for all certified workshops in the market. IRIS allows for inter-communication and payment processing between workshops and Insurers.
  • IRIS is configured to maintain elements of control for the insurers. It makes sure all jobs are done according to national and OEM specific regulations. Safe and secure is the key element of every repair.
  • IRIS makes sure that the insurer gets: accurately billed, a well-documented repair process, and accurate policy and damage details.
  • We also provide claim management of vehicle body damage in addition to vehicle glass.

03

Digital Services

We give you digital advantage services like: contact centre, claim department, controls, financial services and more.

  • IRIS – safe and efficient claim processing
  • Digital insurance verification
  • Contact centre for your insurance company
  • Claim department for both the supplier and the policy holder
  • Controls for secure repairs – Product ID, ADAS and Autopilot, repair instructions
  • Paper-less invoice and document management
  • Workshop selection guidance for policy holders

02

Claim Management

Our claim solution IRIS maintains safe and secure claim management of vehicle damage.

  • Our skills and experience are specialized towards glass claim management. We provide an end-to-end, full TPA service for these claims.
  • Our claim solution IRIS is publicly available for all certified workshops in the market. IRIS allows for inter-communication and payment processing between workshops and Insurers.
  • IRIS is configured to maintain elements of control for the insurers. It makes sure all jobs are done according to national and OEM specific regulations. Safe and secure is the key element of every repair.
  • IRIS makes sure that the insurer gets: accurately billed, a well-documented repair process, and accurate policy and damage details.
  • We also provide claim management of vehicle body damage in addition to vehicle glass.

03

Digital Services

We give you digital advantage services like: contact centre, claim department, controls, financial services and more.

  • IRIS – safe and efficient claim processing
  • Digital insurance verification
  • Contact centre for your insurance company
  • Claim department for both the supplier and the policy holder
  • Controls for secure repairs – Product ID, ADAS and Autopilot, repair instructions
  • Paper-less invoice and document management
  • Workshop selection guidance for policy holders